FAQ
This section provides answers to our most frequently asked questions. If you do not find the answer to your question, please contact us.FAQ for Buyers
Why buy on Deconet?
How do I buy an item from Deconet?
Do I need to register to use Deconet?
Does Deconet take a commission?
Who arranges the shipping?
Why do two similar items sometimes differ in price?
Terms and conditions
FAQ for Sellers
Why sell on Deconet?
Selling as a dealer
Selling as a private individual
Selling as an auctioneer
What is a Showroom?
How do I get started?
What kind of items can I sell on Deconet?
How much does it cost to sell through Deconet?
Who handles shipping?
Showroom general terms and conditions
Terms and conditions
Deconet item upload service
Photography guide
Deconet Safe Buy Service
How it works?
What is the Deconet Safe Buy Service Fee?
Who pays for shipping, taxes, insurance, and customs?
What happens if the seller does not send the item(s)?
What is interpreted as "non-delivery"?
What happens if I do not receive my purchase?
Is it possible to extend the time limit for approving the item(s)?
How do I approve my purchase?
What happens if I receive faulty item(s)?
What happens if I receive damaged item(s)?
What happens if the buyer does not approve the item(s)?
What is interpreted as "approval"?
When and how can I get a reimbursement?
Deconet Weekend Sale for Seller
How do I select my items to be a part of the Weekend Sale?
For how long does the Weekend Sale last?
Can I remove an item from deconet Weekend Sale?
Is it an extra cost?
How soon do I need to ship an item?
Deconet Weekend Sale for Buyer
For how long does the Weekend Sale last?
How can I get a shipping request during the weekend?
Is the Weekend Sale price valid during the week?
How soon will the item be shipped?
Common Questions
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Contact
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FAQ for Buyers
Why buy on Deconet?
Largest selection
We offer a larger selection of vintage modern design than you can find elsewhere.
Save time
You don't have to spend hours to find what you want - We have it all in one place.
Get inspired
Browse through our site and get inspired! Find things you didn't know existed.
Compare prices
We have statistical price data for sold objects indicating what a certain object typically costs. You can also compare prices among similar items for sale.
Save money
Vintage objects are often less expensive than newly produced furniture. Furthermore, vintage quality objects seldom loose their value, on the contrary it is a chance to make a good deal.
Save the planet
Buying and reusing vintage furniture and decorative arts instead of buying new, helps to save the planet.
Get educated
If you want to learn more about modern and contemporary design, Decopedia lists all relevant designers and all their work.
Get updated
If you are looking for something special, you can be automatically notified through our alert function.
Ship easy
The "Get Shipping Quote" service will assist you in receiving a shipping estimate from the seller or an international transportation company prior to the purchase.
How do I buy an item from Deconet?
There are three different ways of buying, depending on who the seller is:
1. Items offered by a DEALER can be purchased directly on Deconet with all major credit cards. When purchasing an item on Deconet, you are guided through the payment process and redirected to an encrypted card payment page provided by our Payment Service Provider partner. Upon a successful transaction, you will get a printable receipt. Shipping quotes can be obtained before purchasing an item through a few easy steps.
2. If the item you want to buy, is offered by a PRIVATE individual, the transaction is closed between you and the seller. Shipping is the buyer's responsibility.
3. If the item you are interested in is for sale at an AUCTION, you will be redirected to the auctioneer's own site, where you may leave a bid and finish your purchase.
Do I need to register to use Deconet?
No. You can browse Deconet without registering on our site. However, you get more access to even more services as a registered Deconet member. Certain features on the site such as price- and shipping requests require registration and login by providing an email address and password.
Does Deconet take a commission?
Deconet takes NO commission from the buyer.
Who arranges the shipping?
Prices quoted on our website do not include shipping costs. Shipping is the buyer?s responsibility. We offer a service. ?Get Shipping Quote?, to buyers who want to receive an estimate of the transportation cost before deciding on a purchase. Most sellers are able to manage shipping. If not, Deconet?s appointed shipping partners will supply you with a quote. We advise you to compare shipping quotes from several shippers in order to achieve best service and price.
We work with a network of local, national and international shippers who specialize in shipping fragile and valuable objects. They know the specific care and handling that is required.
Deconet recommends that you insure your item while it is in transit.
Why do two similar items sometimes differ in price?
Most objects offered by our sellers are vintage, with as much as possible of the historical patina and original wear remaining. Most of these objects are likely to be worn in some way.
Depending on their condition and history, the items have different price levels. Sometimes worn pieces are more expensive than new, other times it's the opposite. That is part of the charm.
We encourage all our sellers to describe the condition of an item as detailed as possible, and provide an accurate description in text with relevant images. This should make it possible for you to make a reasonable judgement of the object's condition.
Deconet takes no responsibility for the condition of items or if the seller's description is incomplete or incorrect.
FAQ for Sellers
Why sell on Deconet?
Deconet helps you to grow your current modern design business on the Internet. Our simple goal is to help you maximise the return on your online marketing investment, and simplify the way that you interact with your customers, taking out the hassle of dealing with online sales.
For you as a seller we will:
1. Increase your overall traffic, sales and revenue.
2. No other place can give you as much targeted exposure to new customers as Deconet.
3. Simplify the transaction and shipping process, so that you can focus on other things.
4. We simplify the transaction and shipping process, so that you can focus on your business.
5. Become a part of a global market place and community where selling and buying takes place 24/7 - 365 days a year.
Selling as a dealer
Professional dealers of 20th century and contemporary design are welcome to apply for a Deconet Showroom.
You will pay a monthly subscription fee for your showroom and commissions of sales on Deconet.
We currently offer two showrooms on Deconet:
| Basic: | 99 EUR/150 USD per month, 5% commission |
| Premium: | 1188 EUR/1800 USD per year, 0% commission |
- Unlimited items
- Picture clean up
- Free upload service of 20 items
- Featured on homepage on signing
- Featured in mailer
- Promoted within the latest social media
- Be a part of featured items and editorial
- 1 extra month for free
- Feature dealer banner on homepage
- Feature dealer banner in mailer
- Free upload service of 20 items quarterly
Selling as a private individual
We welcome private individuals to sell their vintage design items on Deconet. List your items by submitting an image and write a short description of your item. It is quick and easy! Reach out to a global community of design buyers - professional or private enthusiasts. Sell locally or internationally - it is up to you to decide.
Price: 10,00 EUR for 3 months per ad.
List your item now
Selling as an auctioneer
We welcome auction houses all over the world to open a Showroom and list the upcoming auction lots on Deconet. Our buyers will find your auction lots on Deconet and will then be redirected to your own site, where the bidding and purchase can continue. We customize a Showroom contract that fits the specific needs of each auctioneer.
Please contact us for more information on how to open a Showroom.
What is a Showroom?
A Showroom is an online gallery of a dealer or auctioneer where objects are showcased to buyers all over the world. The inventory management system helps the seller to manage, organize and control the showroom inventory. A Showroom subscriber can access sales- and visitor statistics as well as manage customer requests and user data.
If you have any further questions about setting up your own showroom, please contact us.
How do I get started?
Please contact us to open a Showroom. The procedure is then as follows:
1. Decide the type of Showroom you want to subscribe for, BASIC or PREMIUM.
2. We create your Showroom where your company is presented and your contact details are shown.
3. We will email your login details, you log into "My Account" which is your personal gallery where you administrate your inventory, sales, invoices and purchases.
4. Read and approve our Showroom General Terms and Conditions, and pay your Showroom fee with your credit card. A digital invoice will be accessible in your "My Account".
5. Upload your images and describe the items you wish to sell. Minimum 12 items.
6. We approve your items and publish your Deconet Showroom.
What kind of items can I sell on Deconet?
Deconet is a marketplace for vintage 20th century design. We accept most objects by known designers and manufacturers, but also unknown decorative objects that we like and that we think are relevant to our user base.
We do not accept:
1. Knock-offs or reproductions of original pieces. Please supply images of any stamps and marks to verify the authenticity of your object. We will not accept listings where we are hesitant to the authenticity of an item.
2. Items that do not fall into existing categories.
3. Items with a sales value lower than ca 50 EUR/100 USD. For certain categories such as Furniture, the limits will be higher.
Please note that you will not be billed if your listing is not accepted and published.
Who handles shipping?
The buyer has full responsibility to make and pay for shipping arrangements. However, most professional dealers have their own shipping solutions. We offer a service, "Get Shipping Quote", to buyers who want to receive an estimate of the transportation costs before deciding on a purchase. This request will be sent to both the dealer and our appointed shippers.
Deconet Item Upload Service
1. What is Deconet picture item upload service?
It's a service where Deconet uploads items for you. Each 20-picture batch cost 25 EUR and maximum number of pictures per item is 4. The service is for dealers only.
2. Is the upload service free for all dealers?
No. Itīs only free for new registered dealers and can only be used once. Then it cost 25 EUR per 20 picture batch, but you can always upload your pictures yourself as before.
3. In which format should I send the Pictures?
We will provide you with an excel template sheet for item information. We accept JPG and PNG.
4. Can I mix from pictures website and unpublished pictures?
Yes you can mix pictures on items that you send us and pictures that you want us to pick from your website.
Deconet Safe Buy Service
How it works?
The deal
· Buyer and seller agree on a purchase.
The payment
· The buyer pays and the payment is deposited intoDeconet’s client account.
· Deconet notifies the seller that a payment has been made.
Delivery/Shipping
· The seller sends the item(s) to the buyer within seven (7) working days. The seller notifies* Deconet and the buyer.
· Deconet notifies the buyer that the item(s) have been shipped.
Interpreted non-delivery
· Failure to send, within the time limit, is interpreted as a non-delivery and the buyer gets the payment back (excluding fees).
Receiving
· The buyer shall receive and approve the purchase within 12 or 16** working days from when Deconet notified the buyer that the item(s) were shipped.
· Approval (or complaint) shall be made to Deconet* and the seller by notification within the same time limit.
· No communication is interpreted as an approval of the purchase.
Complaint
· If the buyer has received faulty item(s) or has not received any item(s) within the time limit**, the buyer has to notify* Deconet and the seller (a complaint) before the time limits goes out.
·The payment is then withheld.
Interpreted approval
· If the buyer doesn’t notify* Deconet, approval (or complaint), within the time limit**, it is interpreted as an approval of the purchase and the seller receives the payment.
Payment to seller
The payment is transferred to the seller (excluding fees).
*All communication with, and notification to, Deconet concerning the purchase shall be done through sbs@deconet.com.
** For continental shipments, the buyer has to approve of (or complain) the purchase within 16 working days after the seller sent the item(s).
For intercontinental shipments, the buyer has to approve of (or complain) the purchase within 12 working days after the seller sent the item(s).
Buyer is responsible for:
1. Pay the price and fees to Deconet’s client account.
2. Receive and approve, by notification to Deconet *and seller, the purchase within 12 or 16** working days after the seller sent the item(s). No communication is interpreted as an approval of the purchase.
3. If the buyer has received a faulty purchase or has not received any item(s) within the time limit**, the buyer has to notify Deconet* and the seller (a complaint) before the time limits goes out. The payment is then withheld. No communication is interpreted as an approval of the purchase.
Seller is responsible for:
1. Sending the item(s) when notified that a payment has been made within seven (7)working days.
2. Notifying* Deconet and the buyer that the item(s) has shipped with a tracking number on the shipment (scanned). Failure to send, within the time limit, is interpreted as a non-delivery and the buyer gets the payment back.
Deconet is responsible for:
1. Receiving payment from the buyer.
2. Notifying the seller that a payment has been made.
3. If the seller doesn’t ship the item, or there is an interpreted non-delivery, transfer the payment back to the buyer (excluding fees).
4. After approval, or interpreted approval, from the buyer, transfer the payment to the seller (excluding fees).
*All communication with, and notification to, Deconet concerning the purchase shall be done through sbs@deconet.com.
** For continental shipments, the buyer has to approve of (or complain) the purchase within 16 working days after the seller sent the item(s).
For intercontinental shipments, the buyer has to approve of (or complain) the purchase within 16 working days after the seller sent the item(s).
What is the Deconet Safe Buy ServiceFee?
Deconet charges the buyer a fee for using the Deconet Safe Buy Service.
The fee is automatically added to the purchase price.
The fee is 5% of the price, minimum 10 EUR/15 USD and maximum 200 EUR/300 USD.
The fee is not refundable.
Who pays for shipping, taxes, insurance and customs?
If no agreement is made between the buyer and seller that states otherwise, the Buyer is entirely responsible for paying for, and arranging, shipping, taxes, insurance and customs; as stated in “Terms & Conditions”.
What happens if the seller does not send the item(s)?
If you use Deconet Safe Buy Service, the seller has seven (7) working days to send the item(s) and notify Deconet on sbs@deconet.com. If the seller does not send the item(s) within the time limit, Deconet transfers the payment back to you (excluding fees).
What is interpreted as“non-delivery”?
If the seller doesn’t send the item(s) within the time limit, Deconet transfers the payment back to the buyer (excluding fees).
What happens if I do not receive my purchase?
If the seller has shipped the item(s) but you don’t receive it, you should inform Deconet within the time limit, at sbs@doconet.com. Deconet will then keep your payment on hold. You should contact the seller regarding the shipping information and tracking number.
Is it possible to extend the time limit for approving the purchase?
Unfortunately, you cannot extend the time limit, unless there is a delay in shipping. Then an agreement has to be made between you and the seller regarding extended time limit. Deconet must be informed of such agreement.
How do I approve my purchase?
You acknowledge that you have received and approved of the item(s) by notifying both Deconet, at sbs@deconet.com, and seller within the time limit. If you don’t do this it is interpreted as an approval of the purchase. The seller receives the payment.
What happens if I receive faulty item(s)?
The Site is designed for Buyers accustomed to buying Items based on photographs. Such Buyers are aware that Items are not new, unless otherwise stated, or in perfect condition, and may require touch-up or repairs prior to use, and that the available information about the Items may be limited. All item/items displayed on the Site are sold "as is". (See Terms and Conditions p. 7, “As-is sale”.)
However if the item/items don’t conform to the description, you should send a complaint to the seller. You should be as precise and detailed as you can when complaining.
If you and the seller agree on the complaint and the item(s) shall be sent in return to the seller, Deconet will transfer the payment back to you (excluding fees) when the item(s) have been returned to the seller.
If you and the seller don’t agree on the complaint, Deconet reserves the payment until seller and buyer agree on a solution.
NOTE: The purchase transaction is between the seller and the buyer. Both parties must agree to cancel or complete a purchase. For security reasons no money can be transferred when a dispute is on going.
What happens if I receive damaged item(s) or the item(s) are lost?
If no agreement is made between the buyer and seller that states otherwise, the buyer shall bear the risk of loss and damage in transport from when the item(s) is collected as stated in “Terms and Conditions”.
However if the item(s) are more damaged than you had reason to expect from the description and/or regarding to the as-is sale, you should send a complaint to the seller. You should be as precise and detailed as you can with your complaint.
If you and the seller don’t agree on the complaint, Deconet reserves the payment until you and the buyer agree on a solution.
NOTE: The purchase transaction is between the seller and the buyer. Both parties must agree to cancel or complete a purchase. For security reasons no money can be transferred when a dispute is on going.
What happens if the buyer does not approve the item(s)?
If the buyer does not notify Deconet, within the time limit that something is wrong, it is interpreted as an approval of the purchase and the seller will receive the payment (excluding fees).
If the buyer refuses the purchase, the buyer is obliged to send the item(s) back within the time limit. The payment is not transferred back to the buyer until you, the seller, have received the item(s), back and accepted the return.
If you, the seller, and the buyer don’t agree on the complaint, Deconet reserves the payment until you and buyer agree on a solution.
NOTE: The purchase transaction is between the seller and the buyer. Both parties must agree to cancel or complete a purchase. For security reasons no money can be transferred when a dispute is on going.
What is interpreted an "approval"?
If the buyer does not notify Deconet, approval (or complaint), within the time limit, it is interpreted as an approval of the purchase and the seller receives the payment.
When can I get a reimbursement?
1. If you use Deconet Safe Buy Service, the seller has seven (7)working days to ship the item(s) to the buyer. If the seller hasn’t sent the item(s), within the time limit, the payment is transferred back to you (excluding fees).
2. In a completed and approved return of faulty item(s) the payment is transferred back to you (excluding fees).
Deconet Weekend Sale for Seller
How do I select my items to be a part of the Weekend Sale?
Go to "My Inventory", select item and click "edit", choose "Deconet Weekend Sale".
For how long does the Weekend Sale last?
From Friday 00:00 CET to Sunday 00:00 CET. Then the price will revert to the the normal listed price.
Can I remove an item from Deconet Weekend Sale?
Yes you can, any time you want.
Is it an extra cost?
No, this is a free feature from Deconet that increases your sales and traffic to your Showroom.
How soon do I need to ship an item?
No, this is a free feature from Deconet that increases your sales and traffic to your Showroom.
Deconet Weekend Sale for Buyer
For how long does the Weekend Sale last?
From Friday 00:00 CET to Sunday 00:00 CET. Then the price will revert to the normal listed price.
How can I get a shipping request during the weekend?
Some sellers have an estimated a shipping cost shown on site, that can be a guideline. If not, contact the seller.
Is the Weekend Sale price valid during the week?
The prices usually revert to the normal listed price but it is also up to the seller to decide, you can always ask.
How soon will the item be shipped?
After you pay for the item the seller confirms availability of the item then ships the item. It is usually shipped within 7 days.
Common Questions
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Press
For press inquiries please contact:
Li Pamp
li@deconet.com
+46 736 402 456
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Tobias Seo, CEO
